The UAE’s Telecommunications Regulatory Authority has prohibited service providers from putting conditions and clauses in subscription contracts which are vague or do not clearly list the administrative fees. The Authority said if the service providers don’t keep a record to show the agreement of the customer to the terms of the contract, the providers lose their right when there is a dispute regarding the service. The customer’s agreement will be considered unavailable if the record is not kept. The Authority added the sale conditions for telecommunications services listed in its amended charter for protecting customers provide customers should be provided with documents to explain the terms and the fair usage policy and tariffs. Service providers have been urged to redraft their contracts and amend them if they don’t comply with the Authority’s regulatory framework.