Albayan, 1 September 2022: The Abu Dhabi Business Centre, in cooperation with the Judicial Department, has launched a consumer dispute resolution service.

The aim is to expedite the settlement of disputes between consumers and commercial establishments in Abu Dhabi amicably and at the lowest possible costs for the parties.

The service has been set up to settle and resolve disputes between consumers and commercial establishments within 21 days from the date of the appearance of the two parties before the consumer dispute resolution service’s team.

However, the conciliator may extend the period for an extra 21 days.

The conciliators will be meeting the dispute parties, offer reconciliation and help gain agreement between the parties to reach an amicable solution.

They may seek assistance from experts registered in the Judicial Chamber or experts agreed upon by the litigants to provide technical expertise on the dispute issues.

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