Saudi Gazette, 4 March 2024: Saudi Arabia’s Insurance Authority has announced it is now responsible for health insurance in the Kingdom. It assumed responsibility today.

The powers were transferred to it from the Council of Health Insurance.

The Authority’s CEO said the transfer of powers won’t affect current insurance policies or claims because the current laws and regulations will continue to be implemented.

Policyholders and health insurance beneficiaries will also be able to continue to exercise all their rights under the current laws and regulations and there won’t be any change in the current terms and conditions of insurance policies.

In terms of complaints and claims, all complaints and enquiries related to health insurance will be transferred to the Insurance Authority from today.

The Authority will follow up on old complaints and claims and new complaints will be filed through the Authority’s via the appropriate channels.

These are the complaints hotline, which can be reached on 800124055, via care.ia.gov.sa or via the customer protection account @ia_care_gov on X.

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