The Daily Tribune, 5 July 2024: The Consumer Protection Directorate at the Industry and Commerce Ministry has signed three service level agreements between the ministry and the commercial sector to address consumer complaints from citizens and residents in Bahrain.

The Assistant Undersecretary for Domestic and Foreign Trade has emphasised that the new agreements align with the directorate’s strategy, following last year’s successful MoU’s with a hypermarket chain, a food delivery service, and a retail conglomerate.

This year, the agreements have expanded to include an online grocery delivery service, an internet services provider, and a cleaning services company.

The Assistant Undersecretary has highlighted the directorate’s commitment to improving the quality and efficiency of services by harnessing modern technology and using partnerships with the commercial sector.

The agreement also includes terms and conditions under which the two signatory parties will provide services to consumers, by setting the foundations and framework for providing high-quality services, following the Bahrain Law No. 35/2012 on Consumer Protection.

They have emphasised that this step aims to establish a collaborative agreement between the government and commercial sectors.

The goal is to provide exceptional services to consumers by promptly addressing complaints within the agreed timeframe, clearly defining responsibilities and obligations for both parties, and promoting mutual trust and shared objectives.

For more news and content, try Lexis Middle East. Click on lexis.ae/demo to begin your free trial of Lexis® Middle East platform.

You can also explore the legal landscape by subscribing to our Weekly Newsletter.

Want to learn more about Lexis® Middle East? Visit https://www.lexis.ae/lexis-middle-east-law/.