Qatar Tribune, 26 August 2024: Qatar Research, Development, and Innovation (QRDI) Council, in collaboration with the Communications Regulatory Authority (CRA), has launched an exciting new initiative to address unmet challenges in Digital Multi-Channels through Generative AI Chatbots.

Startups, small and medium-sized enterprises (SMEs), and corporations are invited to submit their innovative proposals for solutions that can deliver a seamless consumer experience across multiple digital platforms.

The submission deadline is 10 September 1, 2024.

The QRDI Council has expressed enthusiasm for the initiative, stating that it is thrilled to launch the innovation project that harnesses the power of Generative AI to enhance consumer interactions, making them more efficient, intuitive, and satisfying.

The Council mentioned that the initiative contributes to building a dynamic innovation ecosystem, creates new opportunities in the tech sector, connects innovators with opportunity owners, and fosters a culture of innovation.

The collaboration with CRA is a strategic move to integrate cutting-edge solutions into Qatar’s digital infrastructure, ultimately enhancing the overall customer experience.

The director of the Consumer Affairs Department at CRA has emphasised the authority’s commitment to leveraging Generative AI to significantly improve consumers’ experiences.

This aligns with Qatar National Vision 2030 and the Third National Development Strategy 2024-2030, which prioritise improving residents’ quality of life and delivering services that meet global standards.

The director has added that the initiative aims to provide seamless, real-time interactions and personalised services to consumers, fostering a digitally advanced society, ensuring efficient and effective communication, and maintaining Qatar’s leadership in the global digital landscape.

CRA has successfully transformed its consumer protection processes into a comprehensive digital system, integrating all stakeholders and public channels through a central CRM system.

Through this opportunity, CRA seeks innovative Generative AI chatbots that are both informative and transactional.

The proposed chatbots should intuitively detect consumer complaints and inquiries, providing high accuracy in handling and analysing information in real-time.

Solutions are required to authenticate users through the National Authentication Services (NAS) before releasing updates or processing transactions, in addition to aligning with CRA’s Applicable Regulatory Frameworks.

The Qatar Open Innovation programme is the primary platform that facilitates collaboration between startups, innovators, and potential government and corporate buyers.

It enables co-creation of cutting-edge technological solutions to address the nation’s most pressing challenges across five key priority areas: energy, health, resource sustainability, society, and digital technology.

As outlined in the QRDI Strategy 2030, the programme identifies opportunities and challenges where research and innovation can make impactful contributions to developing innovative solutions.

With more than 50 Open Innovation Calls has launched in partnership with over 20 local partners across key sectors, the QOI programme has garnered interest and participation from innovators from Qatar and around the world.

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