GCC Business News, 16 September 2024: Qatar’s Communications Regulatory Authority (CRA) has introduced the draft Consumer Protection Policy and Regulation for postal sector.

The document, aimed at strengthening consumer rights and services, is now available for public consultation.

The CRA invites stakeholders and the public for their feedback until 24 September 2024.

The draft Consumer Protection Policy and Regulation for Qatar’s postal sector provides a comprehensive framework.

The document sets high standards for postal Service Providers while safeguarding consumer rights.

Furthermore, the regulation elaborates on the expected standards that all postal licensees must comply to, remaining both reliable and transparent.

Standardised complaints resolution process is another important thing highlighted in the draft.

When applied, the regulation will help the consumers to escalate unresolved complaints from Service Providers to CRA.

This process will reinforce consumers’ trust in postal services as their grievances will be resolved efficiently and fairly.

With this initiative, the regulation provides a strong solution than Service Providers’ internal complaint-handling procedures.

The new policy and regulation is set to revolutionise Qatar’s postal sector, ensuring that consumers get improved service, greater transparency and an efficient and reliable way to have their accusations resolved.

On the other hand, postal sector Service Providers will operate with clear guidelines and standardised procedures.

For CRA, the launch of the new policy and regulation will provide a robust framework to uphold compliance, consumer rights as well as the regulatory structure.

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