The Saudi Central Bank (SAMA) has announced a ban on the use of instant messaging applications, such as WhatsApp, by local banks for customer communications, citing these platforms as unreliable. In response, the Central Bank has urged financial institutions to explore secure alternatives, such as integrating instant messaging services like Live Chat or ChatBot within their applications or websites, while ensuring compliance with personal data protection requirements.

Local banks have been instructed to implement these measures and educate their staff, including branch, customer service, and marketing employees, about the new guidelines, conducting necessary assessments to ensure compliance.

The Media and Awareness Committee at Saudi Banks has highlighted the prevalence of fraud cases involving impersonation of charitable organisations or public figures on social media.

Fraudsters deceive victims by pretending to represent official entities, using fake documents and seals to solicit fees for supposed financial assistance.

The committee has emphasised that legitimate organisations do not solicit donations or search for beneficiaries through social media or instant messaging platforms. Fraudsters often lure victims by falsely claiming they are entitled to donations or support from well-known charities, or by exploiting the names of legal entities, demanding fees through money transfers or payment links.

Customers are encouraged to use the secure SADAD system, available in all Saudi banks and banking applications, for official bill payments and service fees. In the event of fraud, immediate notification to the bank is crucial for recovery actions.

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