Oman Observer, 21 April 2025: Oman has launched the Dhamani platform, a national digital information exchange which is designed to streamline insurance claims processing between healthcare providers and insurance payers.

The platform has been introduced by the Financial Services Authority (FSA) as part of a broader effort to digitise and enhance the efficiency of the healthcare and insurance sectors.

Dhamani is not merely a standalone system but a comprehensive infrastructure that significantly reduces the time and administrative burden associated with claims processing. Previously, claims could take up to two years to process, but with Dhamani, they can be submitted immediately after treatment, and insurers are required to respond within 45 days.

The platform integrates with healthcare providers’ Health Information Systems (HIS), allowing for instant claim submission by hospitals, clinics, and soon also, independent pharmacies. This digital workflow enables insurers to quickly approve, reject, or request additional information for claims, ensuring a structured timeline for claims handling.

Dhamani will play a crucial role in combating fraud, waste, and abuse (FWA) in the health insurance system. It standardises medical protocols, ensures all transactions are digital and transparent, and uses business intelligence and artificial intelligence tools to detect irregularities and manage risk.

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